First of all, thank you very much for choosing our products! In order to provide you with better after-sales service and protect your rights and interests, we hereby make the following service commitments:

I. Terms of Guarantee:

1. My company's products are sold in a month of non-artificial factors causing damage and affect the normal use, the product with complete accessories, packaging in good condition, without damage to the appearance, our company implements the replacement system, belongs to the replacement period of products such as factory production or out of stock for more than a week, you can choose according to the purchase price for the same function, the equivalent products of the same configuration (the manufacture date of products sold will be subject to our company products labeling, tear up the alter is invalid).

2. My company's products are sold in three months for the element damage and affect the normal use, our company is responsible for the timely repair within no more than three working days (excluding traveling time), if not timely maintenance or repair the product again in a month also failure, our company implements the replacement system; The handling of the shortage of goods shall be agreed in Article (1) (the factory date of the sold products shall be subject to the factory label of the products of our company. Tearing and altering shall be invalid).

II. Warranty Terms:

1. My company's products are sold, such as in the warranty period for the element damage and affect the normal use, our company is responsible for free repair, maintenance time is not more than three working days (excluding traveling time), round of fault products sent item fees shall be borne by our company (warranty time order contract or agreement signed by the parties, hereinafter the same).

2. During the warranty period, if the customer's improper operation or damage caused by human factors or external interference occurs, the customer can send the product back to our company for maintenance. Our company only charges the startup inspection fee (80 yuan/unit) of the maintenance equipment and the cost of the replaced components. The round-trip delivery fee shall be borne by the customer himself.

III. Maintenance Terms:

1. After my company's products are sold in, such as fault effect use in warranty period, customer products can be returned to our company for maintenance, we charge boot cost of overhaul repair equipment (80 yuan/units), labor (150 yuan/units) and the replacement cost of hardware, fault products sent item back and forth fee shall be borne by the client.

2. If the repaired equipment is unable to be repaired due to strong lightning strike, water corrosion and external interference, our company suggests scrapping the equipment and buying new equipment. If the customer insists on maintenance, our company will not undertake the warranty after maintenance.

IV. On-site service terms:

1. In the product warranty period, should the customer request our company can provide door-to-door service, all belong to my company to the construction project, such as product itself belongs to my company product quality problem, the cost of the on-site service shall be borne by our company, if the client itself improper operation or man-made damage and interference factors, such as damage, by round-trip cost and artificial cost shall be borne by the client (see 5) charge standard.

2. During the warranty period, if there is any problem in the project undertaken by the distributor of our company that the distributor cannot solve by itself, our company will charge the corresponding technical support fee if the distributor requires us to provide door-to-door service (see Section 5 for the charging standard).

V. Response time:

1. When receiving inquiries from customers about the use of the equipment, respond to customers immediately, guide them to solve their problems, and truthfully record and track the progress of problem solving.

2. When received customer on-site technical support request, instant transfer deal with relevant formalities and customer service to arrange, make sure that inform the customer the schedule within 2 hours, and strictly in accordance with the contract time to the scene processing (excluding traveling time), if there is a special case not on time to the scene (such as flight cancellations, etc.), should inform the customer within 2 hours.

3. When received the repaired products at customer side, should be within 4 hours after receipt of the products and confirm the delivery of customer contact, understand the product the cause of the problem, and send in eight hours of maintenance, to ensure that the three working days after repair, return to the client, customer shall be nichome, special circumstances can't repair the returned on schedule, and state the reason for the delay, but deferred processing is no more than five working days.

VI. Matters needing attention:

In order to better realize our commitment to customers, we hope you can cooperate with us to do the following:

1. When the product is repaired, please send back the faulty parts and package them properly. At the same time, a list should be attached indicating the product model, quantity, fault phenomenon and contact method of the technical personnel on site.

2. When repairing the product, please indicate the recipient and contact information of the repaired product, so that we can return it after maintenance. When filling in the repair list, please keep your handwriting neat, so that we can check, deliver and archive the product. We are not responsible for the loss of goods transferred by other companies.

3. After the product is returned for repair, please inform us of the delivery date, delivery list and transportation unit by telex or telephone in time, so that our company can reply immediately after receiving the repaired products.